Health Advisor (111/999 Call Taker)

As a Health Advisor for the NHS 111 service you will be the first point of contact with patients, healthcare professionals and other callers. Working within one of our Operations Centre located at HQ - Newcastle or Russell House - Hebburn you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service. You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care. Whilst you will be trained initially to handle 111 calls, over the next 12 months it is expected that you will be given additional skills, via a career progression programme, to enable you to handle 999 Emergency calls. All of our Health Advisors are expected to take both types of calls. On occasion you may be required to work from one of our alternative sites, to enable the Trust to fulfil its obligations.