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North East Ambulance Service NHS Foundation Trust

Job title:
Health Advisor 111/999 Call Taker
Exhibiting at:
Newcastle Careers Fair
Region:
North East
North East Ambulance Service NHS Foundation Trust
will be hiring at the
Newcastle Careers Fair
, which takes place at
St James' Park
on
Wednesday, September 25, 2024
between the times of
10am - 2pm
.
Company Description

Why work for

North East Ambulance Service NHS Foundation Trust

?

With over 3,500 staff in 63 locations, serving a population of more than 2.6 million people, we are one of the region’s biggest employers. From health advisors to paramedics, clinicians to support services, we have a range of roles available for all levels of experience.As an ambulance service, caring for people is what we do, and that applies to our employees and volunteers as much as it does to our patients. Whatever part of the service you work in, whether on the frontline or in an administrative role, supporting staff wellbeing and ensuring job satisfaction is a priority for us.

job description
Job Description

The Role:

Health Advisor 111/999 Call Taker

Health advisors are the first point of contact for our patients in need of frontline medical care or transportation. They are the lynchpin of the North East Ambulance Service, communicating directly with patients to get them the appropriate help. From our Emergency Operations Centres (EOCs) in Newburn, Hebburn, and Billingham, our health advisors take on a busy yet rewarding role. As a health advisor, you have to remain calm in challenging circumstances, accurately recording patient information into our computer systems whilst reassuring callers and offering practical support. Health advisors must be able to multi-task and respond quickly. You will receive full training in our medical assessment tool, NHS Pathways, as well as hands-on support and mentoring.

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