Customer Service Assistant/Supervisor

Hours per week - 24
Shift pattern - 3x8 hour shifts across 7 days, Full Flexibility, Days/Evening and Nights to be covered
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

Welcoming and engaging customers, ensuring a great experience every visit
Promoting offers, events, and new games
Handling cash and providing change accurately
Serving refreshments and keeping the venue clean and welcoming
Supporting with opening/closing procedures and supervising the team when needed
Upholding our Challenge 25 policy and ensuring compliance with gambling legislation