Service Delivery Manager

Sierra Nevada Corporation Mission Systems UK (SNC MS UK) is looking for a Service Delivery Manager.

About SNC MS UK

At SNC Mission Systems UK we provide tailored mission systems integration and intelligence, surveillance and reconnaissance (ISR) solutions for the UK Government and its allies.

Our unique strength is our mission partner approach delivered by people who have first-hand operational experience. We understand the challenges you face, have the know-how to overcome them and work with you to succeed.  

Operating for over a decade, we deliver cutting-edge capabilities from open-source intelligence (OSINT) to uncrewed surface vessels and high-altitude one-way effectors that deliver true interoperability across all security levels. With our in-house R&D team, BabelwX®, we deliver innovation at scale and pace.

A wholly-owned subsidiary of SNC, we also leverage their extensive heritage in innovation and advanced technologies to offer solutions of the highest standard and for any circumstance – peacetime or battlefield.

Role – job description

We are seeking a skilled and motivated Service Delivery Manager to join our dynamic Engineering team

Qualifications & experience 

Qualifications required

· Undergraduate or post graduate degree in Information Systems, Information Technology, Computer Science, or related technical field.

Experience required

· Experience of operating within a Staff environment such as Brigade or Divisional Headquarters.

· Experience as a CIS planner within a Brigade or Divisional Headquarters.

· Leadership and management experience of technical teams

Desirable qualifications

· ITILv4 related qualifications.

· APMG Agile Practitioner.

· APMG Change Management Practitioner.

· Capability and Acquisition; Requirements Management course.

Desirable experience

· Worked within a Defence capability and acquisition role. Ideally completed Capability and Acquisition (CAPAC) fundamentals or practitioner.

Additional information

• Competitive salary: £48,272.57 - £72,408.86 depending on experience.
• Benefits: Excellent benefits package, including up to a 10% annual bonus based on performance, pension scheme, and health insurance.
• Work schedule: Full-time role based in Colchester with occasional travel to business and customer sites, as well as the United States.
• Professional development: SNC MS UK provides ample opportunities for training and development, working on cutting-edge technologies and projects.
• Support for Armed Forces: SNC MS UK is a proud Armed Forces Covenant member and offers 15 days paid leave for reservists and 5 days paid leave for Cadet Forces Adult Volunteers.
• Please be aware that many roles at SNC MS UK are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

How to apply

Please send your CV to recruitment@snc-ms.uk.

SNC MS UK is an equal opportunity employer and values diversity. We encourage applications from all qualified individuals.

If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Talent Team at recruitment@snc-ms.uk. We are here to assist and accommodate your needs.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

From a recruitment agency? We’re not engaging with agencies for this role.

Work Location: Hybrid remote in Colchester