Registered Support Manager

Position: Registered Support Manager

Location: Gosport, Hampshire

Hours: 37.5 contracted hours per week

Salary: £42,176.96 per annum, plus a £2,000 Registered Manager allowance once registration is complete, giving a total potential salary of £44,176.96 per annum (annual leave, pension, training, Blue Light Card, wellbeing support, development opportunities).

Job ref: 5264

Complex Supported Living Service in Gosport.

Lead with Purpose. Create Opportunities. Change Lives.

Ready to Lead a Service That Truly Makes a Difference?

This is a unique opportunity to lead a highly complex supported living service where your leadership, expertise, and compassion will directly influence the lives of the people we support and the development of a dedicated team.

We're seeking a leader who can navigate complexity, inspire teams through challenge, and never lose sight of the person at the centre of the support.

If you have the experience, resilience, and passion to lead in a complex environment, and are committed to delivering exceptional person-centred support, we would love to hear from you.

This is not your average Registered Manager opportunity.

About the Role:
We are looking for an experienced and motivated Registered Support Manager to lead a specialist Supported Living service supporting adults with learning disabilities, autism, mental health needs, and complex support needs. The role requires a confident and compassionate leader who can navigate challenging situations, support teams to deliver exceptional care, and work collaboratively with families, professionals, and stakeholders to achieve positive outcomes for the people we support.

If you are passionate about delivering outstanding person-centred support, thrive in complex environments, and have the confidence to lead teams through challenge and change, we would love to hear from you.

Working alongside the Operations Manager, you will lead a dedicated team committed to supporting people to live meaningful, independent lives while ensuring the highest standards of quality, compliance, and positive outcomes.

As the Registered Support Manager, you will play a pivotal role in ensuring the service is safe, effective, caring, responsive, and well-led. You will provide visible leadership, create a positive and accountable culture, and empower both the people we support and your team to achieve the best possible outcomes.

This is an opportunity for someone who is not only passionate about compliance and quality but also understands that exceptional support begins with strong relationships, skilled leadership, and an unwavering belief in people's potential.

About the Service:
This is a specialist Supported Living service supporting adults with a range of complex and individualised support needs.

The people we support have diverse experiences, strengths, and aspirations, and may require support in relation to:

Learning disabilities and autism
Mental health and emotional wellbeing
Communication and sensory needs
Trauma-informed support approaches
Positive Behaviour Support strategies
Building and maintaining relationships within their communities
Managing risks and increasing independence
Working alongside a range of health and social care professionals to achieve positive outcomes
The successful candidate will understand the importance of delivering personalised, therapeutic, and person-centred support, whilst confidently leading teams to respond to complex situations in a safe, proactive, and compassionate way.

Responsibilities:
Lead, motivate, and develop a team of Support Workers and Senior Support Workers delivering high-quality, personalised support.
Take responsibility for the overall performance, quality, and compliance of the service.
Ensure compliance with CQC regulations, contractual requirements, and organisational standards.
Lead on safeguarding, incident management, risk reduction, and quality improvement initiatives.
Embed Positive Behaviour Support (PBS) and trauma-informed approaches throughout the service.
Promote positive risk-taking whilst ensuring effective risk management practices are in place.
Build and maintain strong relationships with commissioners, families, healthcare professionals, social workers, advocates, and other stakeholders.
Manage recruitment, induction, supervision, performance management, and staff development.
Drive continuous improvement and service development.
Oversee audits, quality assurance processes, and action planning.
Ensure excellent record keeping and compliance with GDPR and Data Protection requirements.
Create and sustain a positive culture where colleagues feel valued, supported, and empowered to thrive.
Who We're Looking For

We are seeking someone who understands that managing a highly complex service requires far more than compliance alone.

You will be:

An experienced and confident leader within Health and Social Care.
Comfortable making decisions in fast-paced and sometimes challenging situations.
Skilled in balancing positive risk-taking with robust risk management.
Resilient, emotionally intelligent, and solutions-focused.
Passionate about person-centred support and human rights-based practice.
Experienced in developing and leading high-performing teams.
Able to build credibility and confidence with professionals, families, and commissioners alike.
Essential Experience and Qualifications:

Experience managing services supporting adults with learning disabilities and/or autism
Experience supporting people with complex behaviours, mental health needs, trauma backgrounds, or forensic histories
Strong understanding of safeguarding, risk management, and Positive Behaviour Support
Experience working within a CQC-regulated environment
Excellent communication, leadership, and relationship-building skills
Experience working collaboratively with commissioners and multidisciplinary teams
Strong IT skills and experience using digital care systems
Full UK Driving Licence
Level 5 Diploma in Leadership for Health and Social Care (or willingness to achieve)
For more information about the role please contact, Natasha Farrant, Email: Natasha.Farrant@advanceuk.org

About the organisation:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits of working for Advance:

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
Sector specific training is provided as part of induction plus opportunities for professional development
Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
Long service awards payable in 5 year increments
Golden Hello/refer a friend receive up to £500
Cycle to work scheme
Access to our Employee Assistance Programme
Free DBS (Disclosures and Barring Service)
Excellent opportunities to progress your career within Advance
Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Why join us?

This is an excellent opportunity for an experienced care professional to take on a varied and rewarding management role, overseeing a diverse range of services across Leicestershire.

You will have the opportunity to make a genuine difference to the lives of the people we support while developing your leadership skills and contributing to the continued growth and quality of our services.

Safeguarding:

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.

📧 Ryan.Brummitt@Advanceuk.org

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.