Warranty Consultant

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Acting as a focal point for warranty support activities within the UK market. The role provides pro-active customer support to the warranty functions in the UK at both market and Dealer level.

Role Scope

Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product.
Working in an experienced Warranty team in an open plan office.
Front line claim support for our retailers/dealers.
Support ongoing improvements within warranty operations for policy change activities.
Business support for the UK warranty operations.
Day to day support of incoming warranty enquiries, by phone and email.
Liaise with retailer/dealer personnel at all levels.
Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.

Qualifications

Experience:

Experience working within a Warranty role.
Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
Customer experience would be judged a significant advantage.

Knowledge:

Understanding of Automotive Aftersales business operations.
Understanding of the warranty concept and process.

Skills:

Strong analytical and problem-solving skills.
Work to tight time schedules, producing and maintaining a high level of quality.
PC literate - Ability to generate reports using differing software packages.
High attention to detail and ability to work to set processes.
Outstanding communications skills.

Attributes:

Flexible approach to work and self-sufficient.
A genuine interest in working with people from a variety of organisations and cultures.

Working Pattern and Location:

Permanent role
Mon – Fri (40 hours a week)
Hybrid (3 days in the office, 2 days from home)
Office based in Bracknell (Berks)

Package:

25 days annual leave entitlement + bank holidays
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.