Warranty Assessor Apprentice

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Job Description:

Working within an experienced team assessing automotive warranty claims for various automotive brands.

In this role you will be working towards completing a Level 3 Business Administration

Main purpose of the role:

The automotive administrator apprentice is responsible for the assessment of prior approval claims submitted by the OEM dealer network and carrying out the supporting administration.
Support kit request from dealers
All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and always provide information and recommendations. Claims should be authorised, amended or rejected accordingly.
The Automotive Claims Assessor will provide remote support for the dealer network on correct claim submission and policy guidance

Candidate Responsibilities:

Working in a team of up to five assessors in an open plan office
Record data as required into a bespoke computer application (training provided)
Assess claims on OEM systems and liaise with and where required the dealer via telephone and e-mail
Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
Administer the necessary documentation to support the claims
Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
Complete all work to a minimum quality requirement assessed by MSXI and customer management

Candidate Specification:

The ideal candidate will want to develop their administration and customer service experience
Interest in motor vehicle
Educated to GCSE Mathematics and English C or equivalent grade 5 or above
Customer experience would be judged a significant advantage
Confident with the use of telephones, computers and web-based applications
Work to tight time schedule, producing and maintaining a high level of quality
Flexible to cover additional hours around holidays, sickness and peak trends
PC literacy is essential

Competencies and Skills required:

Team player but must have a pro-active approach and provide new ideas for continuous improvement.
Process orientated with attention to detail
Logical thought processes; inquisitive and capable of non-leading questioning
Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
Can demonstrate a high degree of being able to work on own initiative and motivation
Enthusiastic, flexible and proactive personality
Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
Strong business acumen, customer focus and automotive knowledge
Strong organizational and time management skills

Working hours

40 hours per week 8 to 5 Monday to Friday from The Colchester office, will be an option for remote working

What we offer:

Raising to £26,500.00 (Living wage) on completion of qualification.

Other company benefits:
25 days annual leave (pro rata)
Company contributory pension plan
Cash back health care scheme
Life assurance
10 days full pay sick days (after three months service)
Salary exchange childcare vouchers
Cycle2work scheme
Car salary exchange scheme

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.