- Category
- Sales
Title: Tenancy Fraud Investigator
Contract Type: Permanent- Full Time - 35 hours
Salary: £40,649 per annum to £49,001 per annum (London weighted salary) or £36,073 per annum to £43,954 per annum (Regional salary), dependant on experience plus ECU* allowance
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile – 1 -2 days office attendance required.
Working Pattern: Monday to Friday
Closing Date: 11th September 2025 – 23:00
Interview Dates: To be held on a date to be confirmed via Ms Teams
Role Profile - Tenancy Fraud Investigator.pdf
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
DBS
For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
Join our Tenancy Fraud Team at L&Q:
L&Q take tenancy fraud seriously, and this role will strive to ensure that we continue to effectively deal with any misuse of our properties and protect our resources. This is the start to establishing L&Q as a leading success story in tackling subletting and other types of tenancy fraud across its stock.
If this sounds like you, we would love for you to apply!
Your impact in the role, as a Tenancy Fraud Investigator, you will be responsible for:
- Investigating allocated cases to their conclusion, ensuring transparency and compliance in all case file management using all available tools and resources.
- Working on complex, sensitive cases and may involve joint working with Local Authority Fraud Departments, the Police, and other partners where appropriate, considering differing aims and legislation.
- Attending and giving evidence in both civil and criminal proceedings at County Court, Magistrates Court, and Crown Court
- Briefing our legal representatives or external representatives on the conduct, process, and findings of the investigation during such proceedings.
- Working closely with our Tenancy Verification Team to investigate irregularities and instances of potential fraud that arise from our tenancy verification programme.
What you'll bring:
Essential:
- Knowledge of types of tenancy / housing fraud
- Knowledge of Housing Law
- Availability to work out of hours (including early morning, evening, and weekend visits)
- Excellent time management skills with the ability to set own and team’s priorities to achieve set deadlines & targets.
- Essential Qualifications: Professional Counter Fraud qualification (PINS, ACFS or equivalent) or willingness to work towards this.
- It is essential you have access to a car and a clean driving license
Desirable:
- Experience of working in social housing
- Self-motivated and innovative problem solver, target driven, and solution focused mind set
- Able to demonstrate strong administrative experiences, gained in a fast-paced working environment
- Good analytical skills, able to identify inefficiencies and suggest solutions
- Resilient – able to manage excellent verbal and written communications skills, able to develop and influence relationships at all levels
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
