Telephone Befriending Volunteer

Our telephone befriending service supports individuals who are housebound and experiencing social isolation. Just a short, friendly call each week can make the world of difference, helping to reduce feelings of loneliness and isolation and increase a sense of connection and wellbeing.

Role requirements:
make a short call to a befriendee, usually once a week but the frequency and duration of calls is entirely up to you and your befriendee
check-in that their needs are being met and focus conversations on improving their sense of wellbeing e.g. happy memories, interests, things going well in their life and raising any welfare or safeguarding concerns – share as well as listen.

How you benefit
feel good knowing that you are providing a vital service tackling loneliness and social isolation
reduce your own feelings of loneliness and increase social connection for you
build or refresh important skills in listening, empathy and communication
foster a sense of purpose and fulfilment by contributing to your community in a meaningful way.

The telephone befriender role is suited to you if you…
are able to communicate well with other people
enjoy being a good listener
are interested in improving the wellbeing of others
are reliable and respect confidentiality.