Spa Receptionist

Purpose of the Job

At Grantley Hall we have a unique opportunity for an experienced Spa Receptionist to join our award-winning Spa and the fantastic team, dedicated to delivering a memorable service to our guests all day and every day. This role is perfect for a spa and health enthusiast who loves a varied role!

This role is ideally suited to someone who has been a Receptionist previously, who is confident with computer systems, figures and who wishes to focus on the front of house customer service side of the Spa.

About You

• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances
• Is computer literate and has experience with automated spa booking systems, ideally Opera or Premier spa
• Excellent verbal and written communication skills required
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days