- Category
- Other
- Education
- GCSEs
- Experience
- No experience needed
Job reference:
STOPDA894
Category: Helpline Advice Line
Type: Full Time
Location: Portsmouth
Contract length: Permanent
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.
Main purpose and scope of the job
Providing a high quality support service to clients and professionals in the Portsmouth area. This will include taking referrals, contacting clients and identifying risk and needs and uploading information to our secure case management system.
Using assertive engagement techniques and address concerns of people referred to maximise take up of the support services.
Allocating clients to navigator services as appropriate, based on needs and risk.
Processing referrals and speak to people using abusive behaviours to appropriately allocate them to an Up2U service.
Providing support to navigators in the preparation of documents and information for MARAC
Dealing responsively and efficiently with general telephone and e-mail enquiries on all aspects of our services and if appropriate forward to the relevant person
Available Posts:
Portsmouth:
Reference Number: STOPDA894
Contract Type: Permanent
Hours Per Week: 37.5 (Monday – Friday: 9am – 5pm)
Applying for this post
Please download and complete the job pack, equalities monitoring form and job application form listed at the top of this page.
You can apply by:
Submitting your application and equal opportunities forms via the online form below
Emailing your completed application and equal opportunities forms to: humanresources@stopdomesticabuse.uk
Posting your application and equal opportunities forms to: FAO: Human Resources, Stop Domestic Abuse, PO Box 53, Havant, Hampshire, PO9 1UA
There is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the role. Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.
We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.
Appointment will be on merit alone.
We will recruit the first suitable applicants, so apply early as we may close applications earlier.
An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
