- Category
- Other
- Education
- No formal requirements
- Experience
- 3+ years
The position of Senior Claims Adjuster will involve handling complex/large value marine claims from ‘cradle to grave’. You will set up, review and acknowledge First Notification of Loss (FNOL), gather evidence and consider policy wording/coverage determining if a claim is covered or not. You will handle the input of all appropriate MI which feed into monthly produced Bordereaux in addition to processing claims payments. The Senior Claims Adjuster must be able to handle all marine claims associated tasks and step in for the Claims & Operations Manager when absent/unavailable.
Responsibilities include:
- Taking inbound calls; gathering FNOL details, reviewing/considering policy terms.
- Setting up new claims in the company bespoke Claims Management System (CMS).
- Handling introductory calls and emails to policy holders following FNOL.
- Requesting supporting documentation/evidence from policy holders and/or brokers to progress claims via telephone and email.
- Liaising with experts where it is deemed necessary to appoint.
- Assessing policy coverage based on information/evidence provided. Note, there is no automated system in place so previous experience of adjusting claims and interpreting policy wording is essential for this role.
- Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs.
- Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company Delegated Authority (DA).
- Processing AML/Sanctions searches and claims payments including all associated MI.
- Investigating subrogation opportunities.
- Exploring salvage opportunities.
- Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing.
Desirable skills:
- Experience within the insurance industry as a Claims Handler/Adjuster or similar.
- Marine experience/knowledge.
- Evidence of previous experience considering and determining policy coverage.
- Cert Cii qualifications are desirable but not essential.
- A desire to want to specialise in a niche area of the insurance industry.
- Computer literate with a good understanding/experience of MS Office programs and Adobe.
- A professional telephone manner.
- Strong customer service skills.
- Good communication skills.
- Able to follow instructions and work to deadlines with challenging workloads.
- Demonstrate previous experience within this niche area.
Workplace and benefits:
The position is office based, working alongside the Claims & Operations Manager, Senior Claims Adjusters, Claims Adjusters, Apprentice Claims Adjusters, Claims Assistants, the Finance & Data team, and Company Directors.
The role is 35 hours per week; our business operates Monday-Thursday, 9am-5pm and Friday 9am-4pm.
We offer 20 days annual leave plus 8 paid Bank Holidays. After three continuous years of employment with the company your holiday entitlement increases by an additional day every year (subject to conditions).
You will also receive paid leave on your birthday, paid half day for Christmas Eve, paid half day for New Years Eve and the opportunity to utilise 2 paid volunteer days per year (all subject to conditions).
The right candidate will be provided a large variety of training opportunities allowing them to develop their skills including but not limited to; an introduction to marine including regulations/licensing, basic sailing (on the water), diesel engine and sails/rigging training in addition to access to ‘Broker Assess’ by Chartered Insurance Institute.
Kindly note - you must have the right to work in the UK without sponsorship to be considered for this role.
CV’s to: hrandcompliance@macmarineclaims.com or visit us at the Bournemouth Careers Fair on 9 October 2026, Bournemouth Pavilion Theatre.
