- Category
- Customer Service
- Education
- No formal requirements
- Experience
- No experience needed
£15.00 per hour, 39-hour contract.
Working hours – Shifts will be any 5 from 7 between the hours of 04:30-23:00.
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations.
The role requires a proactive, customer‑focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption. Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community‑minded manner at all times.
If you enjoy working outdoors in all weather conditions, engaging with the local community, and making a positive impact, this could be the perfect role for you.
Summary of role & main responsibilities
Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
Champion behavioural safety, challenging at-risk behaviours and promoting positive safety conversations
Monitor vehicle compliance with car park rules, permits, and parking guidelines
Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
Carry out vehicle counts and daily patrols
Complete incident reporting and follow correct procedures accurately and on time
Build positive relationships with local residents and community stakeholders
Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team
Skills & experience
Essential:
Customer Service background
A flexible approach to working hours as we are a 24/7 business
Ability to use IT such as laptop/phone/MS office
Desirable:
Parking experience
Conflict Management
Qualifications & knowledge
Essential:
Driving Licence
Desirable:
IOSH Working Safely
Banks Person Trained (we can provide training)
PCV licence holder
Influencer Training
First Aid
CITB or CCNSG ( a must to work on the project but we can provide)
L3 Health & Safety Supervisor
Knowledge of the transport sector
Please note - This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.
