Housing Officer

Be The Difference Between a House and a Home

Are you ready to shape safer, stronger neighbourhoods across Plymouth?

Join us at Plymouth Community Homes and play a vital role at the heart of our communities—supporting residents, improving estates, and helping people feel proud of where they live.

About the role

You’ll be the go-to contact for tenants, providing responsive, fair, and solutions-driven support. From managing tenancy enquiries and resolving issues to tackling anti-social behaviour and upholding community standards, your work will have a direct, positive impact on residents’ quality of life.

You'll be supported by various internal teams and local partner where you’ll help build safe, welcoming and thriving neighbourhoods across Plymouth—while developing strong, trusted relationships with residents.

Our ideal candidate for this role is someone who:

We’re looking for someone who:

Has experience in social housing or a similar customer-focused environment
Takes a fair, balanced and empathetic approach when working with diverse communities
Delivers a ‘can-do’ attitude, underpinned by resilience and clear, sound judgement
Effectively manages and prioritises a varied caseload, ensuring all tasks are completed to a successful outcome
Is committed to improving lives and creating positive community outcomes
About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
It's fun to work here! With regular company and team events
Access to our extensive employee reward portal which includes discounts for multiple everyday retailers
And of course—the chance to build a long-term career while making a genuine difference locally.

To Apply:

If you’re ready to make an impact and grow your career in a respected, community-driven organisation, we’d love to hear from you.

Please apply online, clearly demonstrating how your skills and experience align with the role.

For an informal discussion about this role, please contact Becky Dacre, Operations Manager – Supported Housing & Safeguarding on 07850938447.

This post is not suitable for job share.

Shortlisting Date: 3rd August 2026

Interview Date: 11th, 12th & 13th August 2026

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth