Housing Officer (Income Management Team)

Housing Officer (Income Management Team)

Permanent, Part Time Housing Officer

We have an exciting opportunity for a Housing Officer to work in The Income Management Team in the Landlord Services Directorate.  We are passionate about providing excellent customer care and supporting tenants who are in financial difficulty. We are a very successful team who has a great track record of helping tenants to ensure that their rent obligation can be met.

As a Housing Officer (Income Management), you will be the primary contact for tenants who are concerned about paying their rent. You will work collaboratively with colleagues in the Landlord Services Directorate and external partners to ensure an effective front-line service is provided. You will be instrumental in maximising rental income by providing support, collecting rent, giving debt advice, and providing information and assisting tenants with benefit related queries. 

 

Our wider benefits:

• Salary – 4B/C £33,178 per annum, pro-rata
• Working hours – Part time 22.2 hours per week
• Eligible for essential car user allowance of £94.36 per month plus mileage expenses allowance
  • Driving licence essential
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• 5% pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• Excellent benefits including:
  • SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
  • Westfield Health (employer paid)
  • Counselling
  • Discounted Gym membership
  • Cycle to work scheme
• Access to a wide range of programmes to train and develop you.

For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home.

 

About the role:

• Dealing with customer enquiries and correspondence and delivering SYHA promises.
• Managing a patch of properties in the South Yorkshire region
• Managing SYHA tenancies and ensuring that tenancy conditions are adhered to including preparation for and representation of SYHA in any legal proceedings.
• Making decisions and recommendations on case work.
• Recording and collating statistical and other information. Maintaining accurate property and tenancy records.
• Monitoring Service Standards and providing performance management information as required.
• Liaison with internal and external individuals and organisations which is relevant to the role.
• Reporting to the Income Management Team Leaders

 

South Yorkshire Housing Association (SYHA) is a charitable organisation managing more than 6,000 homes and supporting hundreds of people to lead independent lives.

Our ideal candidate will have:

• Ability to work as a member of a team
• Welfare and Benefit knowledge including Universal Credit
• Experiencing of liaising with external agencies
• Ability to work on own initiative and independently
• Ability to deal with difficult and stressful situations
• Ability to demonstrate working knowledge of tenancy agreements
• Excellent numerical, communication and digital skills (including Word, Excel, and CX Housing Management System)
• Must be passionate about customer care.
• Good problem solver
• Budgeting skills and experience
• Ability to follow established policies and procedures

 

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

 

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

 

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.

 

For more information about our application and interview process, plus answers to our frequently asked questions, please click here to go to our Candidate Toolkit.

For an Informal Discussion Contact: Katherine Lloyd, Team Leader 0114 2900320 and Darren Joyce, Team Leader 0114 2702669

Closing Date: Sunday 8th March 2026 at midnight

Interview Date: Thursday 19th March 2026