Customer Support Assistant (Flexible Hours)

This role offers the opportunity to provide exceptional support to customers within a flexible working arrangement. The successful candidate will be responsible for managing enquiries efficiently and contributing to a positive customer experience.

❖ Respond to customer queries via phone, email, and live chat in a timely and professional manner
❖ Maintain accurate records of customer interactions and transactions using internal systems
❖ Collaborate with team members to resolve complex issues and improve service delivery
❖ Adhere to company policies and procedures while upholding high standards of customer care
❖ Manage workload effectively to meet targets while balancing flexibility in working hours
❖ Contribute to continuous improvement initiatives and provide feedback on customer trends
❖ Demonstrate excellent communication skills and a patient, organised approach to problem-solving