Assistant Swim Club Manager

We’re here to share the joy of Watergate Bay for everyone, now and for the future.

That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have.

Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth, confidence and care — with sustainability and community firmly at our heart.

Our Assistant Swim Club Manager role

We’re looking for an Assistant Swim Club Manager to join our Swim Club team.

You’ll support our Swim Club Manager in the day-to-day operation of the Swim Club, working to deliver exceptional treatments using our sustainably sourced, natural and ethical products, whilst creating a warm and attentive experience for every guest.

You’ll also step up in our Swim Club Manager’s absence, helping to support, lead, and inspire our team of talented Therapists and Café Bar Assistants, acting as an advocate for our Watergate Bay Hotel brand.

This is a full-time position, working 37.5 hours per week, with a range of team benefits aligned with our work-life balance and active relaxation ethos.

Our Swim Club brings this philosophy to life, offering sustainably sourced, natural, and ethical products within an environment built on connection, creativity, and care.

What you’ll be responsible for

• Supporting the day-to-day running of the Swim Club, helping to maintain a calm, well-organised and welcoming environment.
• Welcoming and engaging with guests in a warm, friendly and professional manner.
• Leading by example and supporting team to consistently deliver our Swim Club standards.
• Delivering treatments, hosting, and conducting our Café Bar service when required.
• Always ensuring an exceptional guest experience, reflecting our brand values and striving to exceed expectations.
• Ensuring all facilities meet the highest standards of cleanliness, presentation and safety.
• Supporting our revenue targets across treatments, products and food and beverage through thoughtful, confident sales.

You’ll also

• Maintain a strong knowledge of treatments, service standards and Swim Club operations
• Support training, inductions and ongoing development for the Swim Club team
• Manage rotas via Harri and support day to day admin including stock, timesheets and scheduling
• Handle guest feedback, enquiries and complaints with care and professionalism
• Approve timesheets and absence requests accurately and in a timely way
• Support Café Bar and treatment stock management, including specialty items
• Work closely with HR on recruitment, onboarding and training for new team members
• Ensure full compliance with health and safety, hygiene and fire regulations, maintaining accurate records and a safe environment
• Attend relevant training as required, including health and safety
• Share and collate departmental feedback to support ongoing improvement and communication
• Help foster a positive, open and supportive team culture built on clarity and continuous improvement

We offer a wide range of beauty treatments, from manicures to facials, with a maximum of 4 hours allocated for massage treatments per day.

What we’re looking for

• Trustworthy and thoughtful, with a natural eye for detail
• A warm and confident communicator with strong interpersonal skills with a friendly, enthusiastic and approachable manner
• Outstanding customer care and a genuine focus on guest experience, with a strong understanding of customer care and effective complaint handling
• Ability to maintain professionalism and discretion at all times
• Reliable and punctual, with a high standard of personal presentation and care
• Previous experience working within a spa environment and/or within a hospitality or guest-facing environment
• NVQ Level 3 in Beauty Therapy or an equivalent qualification such as BTEC or ITEC Level 3
• Supervisory or management experience within a similar setting
• Previous experience of managing a large team (preferred)
• Additional qualifications in hot stone massage, reflexology, pregnancy massage, oncology massage or other holistic therapies are desirable but not essential

Why us?

Watergate Bay is a place for connection, for freedom, for everyone. Join our team and you’ll be working on the shoreline of the Atlantic, where the ocean and its draw is a daily inspiration.

Every decision we make, every moment we create, is rooted in warmth, confidence, and care. We champion practices that protect our environment, support our people, and leave a positive mark for the future. Sustainability isn’t just an ambition—it’s at the heart of everything we do.

What we can offer in return

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• Excellent career prospects in an ever-expanding organisation
• A welcoming team, eager to support and encourage each other
• Team discounts on treatments in Swim Club
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Special rates for you and your friends and family to stay at our hotels
• Discounts for you and your friends and family at: Zacry’s, The Beach Hut, and Living Space Restaurants.
• Team discount at our Cubs coffeeshops, Shop on the Beach and other partner businesses
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

Our commitment to our staff is reflected in our exceptional working environment – one that promotes work-life balance, professional development, and a positive culture where everyone is heard and supported, always.

Working at Watergate Bay Hotel isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.