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Service Helpdesk Manager

TSG UK Solutions LTD
Exhibiting at:
Dundee Careers Fair
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Job Description:

Principal Objectives: • To lead a Systems Helpdesk team that will provide support that continually exceeds customer expectations across TSG Systems products Key Responsibilities: • Integrate existing product support teams into a single Systems team (Oracle, Tokheim products). • Achieve and exceed department and customer SLA KPI targets • Manage, mentor and develop each of the Helpdesk team members • Provide escalation route for customer queries and key accounts. • Build relationships with customer base • Identify commercial opportunities • Analyse product performance and continually improve to reduce intervention rate • Testing of new hardware and software prior to roll out to field, this will include TIP and regression testing. • Customer development and support, staying abreast of advances in technology. • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades • Liaise with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. • Develop systems to assist the business to achieve organisational goals, policies, and procedures • • Other duties as required As per Health and Safety at Work Act 1974, Employee’s must also • Take care of their own health and safety and that of others • Co-operate with their employers • Not interfere with anything provided in the interest of health and safety Skills & Abilities Required (Essential): • Excellent Computer Hardware and Software skills • Self motivated with proven ability to work alone or as part of a team • Flexible approach to work including tasks, travel and hours • Commercially aware • Good Technical awareness • Good communication skills Skills & Abilities Required (Desirable): • Project Management experience • Good communication skills Additional • Once in position candidate to receive training in line with Health & Safety Law. Reasons to join us: • Competitive Salary • Free Parking • Cycle to work scheme • Salary Sacrifice • Perk Box • Life Assurance.

Why work for
TSG UK Solutions LTD
TSG is an international group with head quarters spanning 30 Countries and employing more than 3,500 people. We are the leading supplier of equipment and services to fuel retail and commercial fuel industry across Europe and Africa.
Dundee Careers Fair
will take place at
Chamber East
10am - 2pm
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