About The Role
We have an exciting opportunity for a Personal Assistant to join a friendly team working from our Western and based at our office in Exeter on a permanent basis. The purpose of the role will include;
- Act as an ambassador and first point of contact for directors as well as visitors to the office and all new starters;
- Coordinate the induction process for the region; including the facilitation of training in systems and processes and supporting with HR and IT queries;
- Liaise with the Divisional Training Coordinator to ensure regional compliance in mandatory training;
- Develop and maintain strong internal and external networks, building knowledge of key issues in order to effectively identify and communicate priorities;
- Supporting employees with general queries through to resolution;
- Ensuring the office is maintained correctly;
- Managing the effective running of the office through office equipment and stationary;
- Proactively monitor meeting attendance, taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively;
- Facilitates all logistical arrangements and ensure all documentation is prepared in advance of meetings;
- Collate and process expenses ensuring compliance with policy and approval process;
- Manage communications, monitor emails, post and calls taking appropriate action, escalating or delegating accordingly;
- Manage complaint letters including producing draft responses on behalf of the Managing Director;
- Provide cover for colleagues as appropriate;
- Provide office support and implement supportive processes;
- Any other reasonable duties.
- Proficient IT skills, particularly in the use of Microsoft Office packages and Outlook;
- Strong organisation skills;
- Self-motivated to deliver a high quality of work;
- Able to take a professional and flexible approach, remaining calm under pressure;
- Able to confidently use own judgment and make decisions in order to prioritise and challenge;
- Excellent written and verbal communication skills;
- Exceptional attention to detail and ownership for the delivery of high quality work;
- Experience of working in an administrative support role;
- Able to engage with and develop relationships with colleagues and managers at all levels;
- Strong team player with a desire to learn and contribute to the success of a busy professional team;
- Experience of dealing with customer complaints;
- HR experience or understanding (desirable).
There has never been a better time to join Tilia Homes in an industry that is fast paced, exciting and rewarding.
Our vision for Tilia Homes is clear; to become a top five housebuilder within five years and we are already laying strong foundations for growth with the acquisition of new land and investment.
We realise at the centre of our plans are our people and as such are looking to invest heavily in them through development, support, and of course remuneration.
Join us and be part of a business that prides itself on creating desirable, stylish homes for families to live in and enjoy for many years to come.
What Tilia Homes can offer you;
- 26 days holiday with additional bank holidays;
- Company Pension Scheme;
- Life Assurance;
- Employee discount on a new Tilia home;
- Retail discount portal;
- Employee Assistance Programme;
- 24/7 GP.