Location: Office based, London, Are you a newly Graduate or graduating soon? Do you want to join the leisure & hospitality industry? Do you want to start your career in a global business that rewards hard work and talent, allows fast progression, and gives you the opportunity to be extremely successful professionally? Do you want to be part of a dynamic team? Are you a highly driven individual with a desire to grow with the business? If yes, then we want you!!
A fantastic opportunity has arisen for a graduate to join our busy department as Account Support Executive. You will use your experience, energy, and skills to ensure each guest receives high-quality service to enable the smooth and efficient running of the operation whilst maintaining internal and external communication to a five-star standard
Your Key Tasks & Responsibilities: Responding rapidly to web, email, and phone-based enquiries Forging good relationships with direct corporate accounts Experience of generating sales bookings Managing & converting enquiries into reservations Managing key accounts Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers Flexible attitude to working outside of core job role when necessary
Your Skills & Experience: High degree of self-motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines. Passion for guest satisfaction & excellent service delivery including telephone manner, experience of CRM systems, good command of English, a positive attitude Flexible approach to work.
Job Types: Full-time, New-Grad, Permanent