Thames Water

We’re looking for enthusiastic people with a passion for helping others to join our First Contact Resolution team based at Walnut Court in Swindon as a Customer Service Advisor. What you’ll be doing as a Customer Service Advisor As a Customer Service Advisor working in our customer-centric contact centre, you’ll answer inbound calls from our customers. Every call is different – from helping customers understand their water bill to helping customers who are facing financial difficulty find the best price tariff, you’ll listen to the customer and take ownership of their needs, showing empathy, being proactive and finding the best solution. No experience? No problem! Whether you’ve worked in a contact centre before or not, we believe in investing in you and your career. If you thrive on challenges, love staying busy and enjoy helping others, the Customer Service Advisor is the perfect job for you! Why Join us? Community focus: We proudly support the communities we serve. To join us, you’ll need to live in the Thames Water region – you’ll know if you do because your water bill comes from us! Fair opportunities: We’re dedicated to ensuring everyone in our region has access to the coaching and training they need to build a career they love. Creating a fair society is at the heart of everything we do. Flexible shifts: You’ll work 36 hours a week, following a shift pattern that varies from month to month. Our team will discuss available shifts with you after you apply. Assessment centre and team interaction: Participate in our assessment centre, and you’ll have the opportunity to meet and engage with colleagues in our Swindon office. The start date for the role is Monday 2nd September 2024. What should you bring to the role? To assist you as you embark on your journey as a Customer Service Advisor, here are the skills and behaviours we are looking for: Passion for customer service: Whether you’ve worked in a contact centre before or have experience helping customers face-to-face, your passion for exceptional service is crucial. Your commitment to putting customers first will set you apart. Active listening skills: Effective communication begins with listening. As a Customer Service Advisor, you’ll actively listen to customer enquiries, concerns, and feedback. Listening to and appreciating their needs allows you to provide tailored solutions. Resilience and strength: Difficult conversations are part of the job. You’ll encounter various situations, from simple queries to complex issues. Your ability to handle challenges with resilience and strength is vital. Passion and team spirit: A positive attitude and genuine passion for helping others will shine through. As a team player, you will collaborate with colleagues to create an inspiring environment. Computer literacy and problem-solving: You’ll navigate systems, databases, and communication tools. Problem-solving skills allow you to find efficient solutions for customers. What’s in it for you? This is a fantastic opportunity to make a difference and you’ll be working with like-minded people with customers at the heart of everything they do. We’ll provide you with comprehensive training to ensure you have all the skills you need to succeed. Real purpose, real support, real opportunities. Come and join the Thames Water family Competitive salary starting at £22,524 per annum 24 days holiday per year increasing to 28 days with the length of service Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution Personal Medical Assessments – Open to all once a year Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing