TSG are an IT Managed Services Provider. We hold all 7 Microsoft Partner Designations and are the only Partner in the UK that specialises in mid-market. TSG have been namesd as one of the ‘Top 50 best large companies to work for in the UK’ and the ‘Top 15 Technology companies to work for in the UK’ with an ‘Outstanding’ rating of employee engagement based on the BHeard Survey. We hold a consistent average NPS Score of +80 which is world class. We pride ourselves on our flexible, fun work environment where recognition, reward and trust comes as standard.
Trainee Consultant – Technical (Fixed Term to Perm)
About the role:
As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract with cohorts due to start in April, July and October 2024.
The positions starting salary is 22k. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.
This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.
This position is based full time in our Team Valley office in Newcastle upon Tyne.
Knowledge, Skills and Experience:
To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:
Service desk or internal IT environment
Graduated, or studied a technical related degree, qualification or apprenticeship
Company bonus scheme
25 days annual leave + public holidays
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Electric Vehicle Salary Sacrifice
Paid CSR Days
Company sick pay
Income protection cover
Enhanced Maternity and Paternity pay
Employee assistance programme
Long service benefits including increased annual leave accrued with service