Support Worker

Main purpose of the job • Support and promote independence and meet the immediate needs of new referrals to the service • Inform and promote future options for meeting customer’s long-term needs where these remain following Home First interventions/enablement. • Contribute to customer ongoing reviews to promote customer’s views and share information on Home First understanding of areas of need. About the team Home First provides a short term re-ablement care and support service to people living in their own homes. This may be following a stay in hospital, an illness or crisis at home or help to avoid an admission in to hospital. You will be working closely with our colleagues from ACS Cluster Teams, Independent Providers, Health, the Boroughs and Districts, the Multi Agency Safeguarding and a wide range of agencies such as those in the voluntary sector.  www.suffolk.gov.uk/your-council/about-suffolk-county-council/adult-and-community-services What you will be expected to deliver in the role • To promote the independence of customers in accordance with Home First Care Plans/Short term enablement plans. • Assist customer with dignified and intimate personal care needs, whilst actively promoting re-enablement and/or maintain an achieved goal. • Provide general advice and guidance to customers to enable them to make informed choices and to inform and promote their options for personal choice. • Establish and maintain effective and positive relationships with customers and family carers, to promote the health, well-being and independence to the customer. • Engage with customers, family carers and others to promote, inform and explore alternative ways to meet and maintain their long-term needs. • Inform and promote a range of services to help people live independently and safely at home. • Monitor customers progress against Home First care plans and complete records as required to inform the ongoing review process. • To maintain and contribute to accurate and comprehensive records to support the care plan and inform the review process. • To provide regular feedback to Team Leaders on progress made by each customer and to report their changing needs and circumstances, seeking advice and guidance as required. • To take responsibility for developing and updating own working practice, skills, knowledge in line with CQC standards. • To undertake all responsibilities according to the policies and procedures detailed by the County Council. • Contribute to the culture of Health & Safety for all customers, staff and public. Although this list provides examples of what you will be doing it’s not intended to be exhaustive and you will have personal objectives linked to our People Plans and Strategies that will be discussed and agreed with your line manager when you start.