IT Support Apprentice

You’ll be part of a dynamic, highly skilled team delivering a broad range of IT services across St Luke’s and our partner hospices, and in collaboration with the wider healthcare partnership. Responding to calls from colleagues means that one minute you could be talking to a nurse phoning you from a patient’s home, the next a fundraiser in the office and then a manager from a charity shop. You’ll also be responding to requests from patients and families, as well as suppliers and healthcare partners. There’s never a dull moment! You’ll need to be someone who stays calm and professional under pressure, answering calls and prioritising tasks, identifying which IT-related issues you can handle as well as those that need escalating to a colleague with more specialist knowledge. You’ll ensure high standards of customer service, keeping stakeholders informed of progress throughout so that they feel reassured the solution is on the way. Of course, we don’t expect you to be able to do all this straightaway – we’ll get to know you and support you every step of the way as you develop the skills you need to thrive in the role and beyond.

When most people hear the word ‘hospice’, they picture the doctors and nurses who look after people at end of life, and – while it’s right these experts are prized for all they do for those in their care – working behind the scenes is an army of other hardworking staff, plus dedicated volunteers and of course the generous supporters, equally essential to delivering such a vital service. Learn more in our latest blog. Have you got what it takes to make a difference and join our award-winning team, today or in the future? Explore below why St Luke’s is an Employer of Choice and keep an eye out for future vacancies.