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Customer Service Advisor

Oak Furnitureland
South West
Exhibiting at:
Swindon Careers Fair
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Job Description:

Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. This role involves handling general enquires and complaints via incoming calls and finding a resolution to customer issues as well as a level of solution-selling to the customer. The Customer Service Advisor role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily. Core responsibilities of a Customer Service Advisor: Dealing with high volumes of calls from customers, helping them find a suitable resolution Providing an excellent service to our customers via telephone and email Advising customers on care of their Oak Furnitureland products Finding, and agreeing appropriate solutions for customer complaints Ensuring that all policies and procedures are adhered to when dealing with customers Maintaining departmental and personal SLA's and KPI's in line with company expectations Ensuring all communications, both written and verbal, are of a high standard and in line with company guidelines Where appropriate, seeking advice and guidance from line management where cases are out of the ordinary.

Why work for
Oak Furnitureland
We have a lot of things to be proud of here at Oak Furnitureland. Firstly, let’s talk about our furniture itself. From beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home. All our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece. And then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values. In short, we make furniture that we’re really proud of, so that we can help people make their house a real home. Why not join us?
Swindon Careers Fair
will take place at
The County Ground
10am - 2pm
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