Customer Service Advisor

As a Customer Service Advisor your focus is supporting customers with new Motor & Home insurance enquiries. You’ll bring your personal style to all customer conversations, provide excellent service and ask the right questions to ensure we offer the best solutions to new and existing customers. As you develop in the role, you will have the opportunity to build your knowledge across other personal lines products such as Home and Equine. We aren’t like other contact centres; we believe in taking time to have real conversations with our customers to gain a full understanding of the benefits of insuring with us. It’s important to listen and ask effective questions to help find the best option for our customers. On a typical day you can expect to take around 15-18 calls. The role offers a 35-hour working week on a rotational shift pattern between 08:00 and 20:00 Monday - Friday and 09:00 – 12:30 Saturday (you are likely to work around 4 in every 8 Saturdays). This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.