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Newcastle Building Society

Job title:
Customer Advisor
Exhibiting at:
Newcastle Careers Fair
North East
Newcastle Building Society
will be hiring at the
Newcastle Careers Fair
, which takes place at
St James' Park
Friday, March 22, 2024
between the times of
10am - 2pm
Company Description

Why work for

Newcastle Building Society


People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here, it’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals. As a leading regional employer, we are able to create a wide range of career opportunities for you across a number of different areas of our business. We can help you find the right job for you in one of our high street branches, head office departments or with our sector leading fintech business, Newcastle Strategic Solutions. You can be confident that whichever path you choose, we’re committed to helping you develop your career and achieve what’s important to you. We have been recognised as a Platinum Investor In People (IIP) business – the highest level of the award, achieved by only 6% of the businesses IIP accredit.

job description
Job Description

The Role:

Customer Advisor

Would you like to be part of a team who has won Best Regional Building Society for 6 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities?

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

This role is 35hours per week: Monday to Friday 9am - 5pm, plus Saturdays on rota basis (paid as over time).

About You

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will important to us as you flourish in your new role.

In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.

As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary, our colleague benefits package, which in addition to your salary package also includes;

  • 25 days holiday each year plus bank holidays
  • Extra day holiday for your birthday
  • Bonus scheme
  • Pension scheme
  • Life assurance and income protection
  • Access to a range of wellbeing benefits
  • Electric car salary sacrifice scheme
  • Cycle to Work scheme
  • Above statutory family leave entitlement
  • The option to buy extra holidays
  • Two paid volunteering days each year
  • A broad range of learning and development opportunities
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