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Customer Service Advisor

Newcastle Building Society
North East
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Job Description:

We have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park), or fully remote if you’re based further away. We can chat to you about how this role can work for you….

Our award winning Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class customer care to new and existing customers and truly are at the heart of our operation at Newcastle Strategic Solutions.

Our full time advisors will work 35 hours per week on a rotational shift pattern. The operating hours of our Customer Service Centre are:

· Monday-Thursday 8am-8pm

· Friday 8am-7pm

· Saturday 9am-5pm

· Sunday 10am-4pm

· You will work one in four weekends.

You will handle unscripted calls from our Customers, answering queries and solving problems. You will also work on a variety of interesting administration tasks allocated daily. This means no two days are the same and our Customer Service Advisors are always working on meaningful tasks, which can be both challenging and rewarding.

We don’t believe that excellence can’t be rushed. So that our customers experience the highest level of service possible we do not set our colleagues deadlines to resolve queries. We believe this allows each customer to be treated in a way that fits their needs, not ours.

Our ethos within the Customer Service Centre is putting our customers first and getting things right first time.

We operate on a hybrid model of working, this sees our colleagues work some days from home and some from our office in Cobalt Business Park, we'd love to talk through how this might work for you. Your work life balance is important to us, if you’d rather spend more time at home that’s fine by us, likewise if you prefer to spend a little more time in the office that’s fine too. We welcome conversation around when, where and how you work.

You will be provided with the equipment required for the role.

Full training for the role will be delivered through our fantastic Service Academy. Commencing from your first day and lasting 5 weeks, this will be ran Monday-Friday 9am-5pm.

Our next available start date is the 12th September 2022 (if this start date is not suitable still make an application as we will be hiring later in September and October).

We also offer a competitive benefits package, some of which include:

· A minimum of 25 days holiday (rising up to 30 days) per annum + bank holidays

· Corporate pension & bonus scheme

· Performance related pay

· Life assurance

· Subsidised gym memberships

· Childcare vouchers

· Staff offers and access to staff association offering discounts for local trips, events & services

· Volunteering Days

· + Much more!

To discuss the opportunities further do submit your CV and contact details via the ‘apply now’ button. If your experience matches the role requirements we will be in touch to talk through the role in more detail and answer any queries you may have.

The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work remotely. Longer-term, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements

Newcastle Building Society Careers | Customer Service Advisor (

Why work for
Newcastle Building Society
Newcastle Strategic Solutions (NSSL) is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.
Newcastle Careers Fair
will take place at
St James' Park
10am - 2pm
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