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Customer Support Account Coordinator

Company:
Mayden
Region:
South West
Exhibiting at:
Bath Careers Fair
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Job Description:

Customer Support Account Coordinator – The Role: We are looking for a self-motivated and positive individual with a good sense of humour to join our Account Management Team. We are responsible for the day to day management of Mayden’s new and existing customer accounts, including many NHS services. We are a friendly and outgoing team supporting a wide range of customer needs in a very busy environment. Being open-minded to an evolving role in a growing business is key. Customer Support Account Coordinator – Key Responsibilities: – Learn about our software in detail, in order to support and troubleshoot with users of the system – Offer face to face and remote support (email, telephone, web-based, on-site) advising and assisting with a wide range of customer enquiries and requests – Liaise closely with customers, building strong relationships with them and providing the highest standards of customer service to help them get the most from our products – Have opportunities to really get to know our customers through onsite visits – You will review customers’ current use of our products and make recommendations to really help them maximise their product experience – Collaborate regularly with the other Account Management Team members as well as multi-disciplinary teams across the company to assist and inform investigations and contribute to development proposals Customer Support Account Coordinator – We are a looking for a team member who is: – A conscientious, enthusiastic team player who will help us maintain and develop customer relationships with providers of primary mental health care – Able to demonstrate strong literacy and numeracy skills – Excellent at communication with an exceptional telephone manner – Friendly and confident, with the ability to multi-task and excel in organising and prioritising your workload – Great at problem-solving and have a keen eye for detail – Able to demonstrate IT competency, as this is an essential requirement of the role – Willing to learn new skills and knowledge Essential and desirable skills for the role are listed below. Essential – Excellent customer service skills – Evidence of strong IT literacy – Exceptional telephone manner – Strong communication skills – Minimum 5 GCSEs (or equivalent) including Maths and English, grades A-C (or equivalent) – Exceptional organisational skills and ability to multitask – Willing to conduct national onsite customer visits Desirable – Experience using CRM and/or patient management software – Full, clean UK driving licence with access to a vehicle – A Level A-C or equivalent – Awareness of Agile working principles Customer Support Account Coordinator – Benefits: We offer a great working environment with an excellent package of benefits including: – Personal training budget for professional development – Free onsite gym – Company pension – 25 days annual leave plus bank holidays, with the option to purchase another 5 days after 2 years of employment – Private health insurance – Life assurance – Free onsite parking Location and Hours You will need to be able to work flexibly in order to cover core hours and allow for onsite visits as the role involves occasional travel. The position is for a full time staff member, 37.5 hours, Mon – Fri, 9 to 5 We are currently following government recommendations and temporarily working at home but we are looking forward to returning to our lovely offices as soon as the situation allows us to do so safely and within government guidelines. You must be eligible to live and work in the UK. About Mayden Our life’s work is creating technology that changes what’s possible for clinicians and patients, with a focus on NHS mental health services. Mayden has a flat management structure and a coaching culture, with team members working together and supporting one another to make things happen. Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you. At Mayden we offer a host of opportunities to develop your skills, knowledge and experience, and to grow within the wider company too. If you think this role is right for you, get in touch. To apply: To upload your CV and covering letter for this exciting Customer Support Account Coordinator. Tell us what you’re passionate about and what you would bring to the Account Management Team, and to Mayden. We are anticipating a lot of interest in this exciting role and we will be reviewing applications as soon as they come in, so please apply as soon as possible. If this role isn’t for you, but you like the sound of working at Mayden, please keep checking our website for more great opportunities coming soon. #MaydenFamily STRICTLY NO AGENCIES

Why work for
Mayden
?
Mayden is a growing software company, located in Oldfield Park, Bath. Together we’re building the kind of company we want to work for. For us, that means an agile, open working culture, a flat structure and shared responsibility and reward for our success. We’re always looking to meet passionate, driven, skilled individuals to help shape the future of Mayden and of healthcare IT. Alignment with our values – transparency, collaboration, contribution and forward thinking – is important to us. If you’re someone who wants to change your corner of the world for the better, then we can’t wait to hear from you. We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.
The
Bath Careers Fair
will take place at
Guildhall
from
10am - 2pm
.
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