Customer Service Advisor

Are you a Call Centre Advisor working in Glasgow or Saltcoats ? Why not join our Customer Operations Team in our office, in Glasgow City Centre or near Saltcoats train station? We have a selection of start dates available for you to choose from. We're looking for people comfortable working in a targeted environment, who are equally happy to work both on inbound and dialler based outbound calls. Your package: It's our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Fantastic monthly bonus where you could earn around an additional £2000 per year! 31 days holiday including all bank holidays Discount and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards! Hybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance! What you'll be doing as a Call Centre Agent: Tailoring affordable repayment plans to help our customers on the road to financial recovery Handling inbound and dialler based outbound calls Providing exceptional customer service via telephone Hitting your call KPIs and quality standards What to expect when you join us: You'll spend up to 16 weeks in office for training Monday - Friday between 09:00 - 17:00. Once you're ready to go, you'll move onto our weekly shift patterns to ensure we're there to support our customers when they need us. We're open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week. You will work 1 in 3 Saturdays with a day off during the week prior to a Saturday shift. You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan. Next steps: If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We're looking for people to interview with us ASAP! **As this position is a financial role successful candidates will have to undergo a basic credit check and criminal background check**