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Customer Service Consultant

M&G Plc
Exhibiting at:
Stirling Careers Fair
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Job Description:

The role: With roots stretching back more than 170 years, M&G plc serves more than 800 institutional clients such as pension funds and insurance companies. Our aim is to grow our customers’ wealth and improve their world by investing with care. We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic area and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our business and help to drive the overall success of the company. We have modern office facilities in three main locations – Stirling, Edinburgh and Bath. We are operating a hybrid approach to home/office working. We’ll make sure you have all the equipment you need to carry out your role both in the office and outside it. There is a lot to learn, but we offer great training and coaching to make sure that you’re well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career. Our full-time working hours are 35hrs per week however, we do offer part time and flexible working patterns on a pro rata basis. Key Knowledge, Skills & Experience: We think this is the perfect first step to a career in Financial Services. However, any of the following will be an advantage: Financial Services experience (not essential), in WRAP or asset/wealth management sector Well-organised Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Proactive in your approach to your work and change within the workplace A working knowledge of Microsoft Office, including Teams, Word and Excel What we offer: Competitive salaries based on a 35-hour week or pro rata (depending on skills, experience, and qualifications). Generous pension (up to 13% company contribution) Eligibility for annual performance bonus (enrolment after first employment) 30 days’ holiday per year plus bank holidays Private medical insurance Critical Illness cover (subject to T&C)

Why work for
M&G Plc
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
Stirling Careers Fair
will take place at
Hotel Colessio
10am - 2pm
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