The Role: We are currently recruiting for a permanent Customer Support Consultant to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team will play a key role in ensuring advisers and customers have the best possible experience in their communications with M&G. This role must be based out of one of our offices in Bath, Stirling or Edinburgh and regular homeworking will also be possible. We will set you up with all the equipment that you need. We also accept flexible working requests and part time hours are available. Key Responsibilities for this Role Take ownership for fulfilling a variety of work Working as part of the Operational teams putting the customers at the heart of everything we do To provide accurate and straight forward information to our Advisers and Customers via the most appropriate channel (telephone/email) Ability to work in a busy environment where high standards, productivity and quality are essential Maintaining customer accounts Behaviours and attitude to encapsulate a customer centric approach. Understand a customers’ request, identifying what is required to deliver to that need Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues Identify ways in which we can continue to improve the way we do things All transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales Key Knowledge, Skills & Experience: This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable: Experience of customer service and administrative environments (preferably in financial services, but not essential) Experience of handling calls in a Call Centre environment Organisational skills Ability to connect and build rapport where appropriate We offer an excellent benefits package and a competitive salary. Work Level: Colleague Recruiter Name: Sarah Mathers.