Lowell

Our mission: At Lowell, we value togetherness. And that’s what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further. Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we’re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts. Your mission: As a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and also making outbound calls. You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role, you can make a real impact on peoples’ lives.

To join us, you’ll need:
• Great listening and communication skills.
• To be a people person and have an empathetic ear.
• Resilience and ability to work towards and exceed targets.
• Enthusiasm, passion, and dedication to achieve business and personal goals.