You get to make a global impact no matter what part of the business you are in. We are a team of driven, passionate changemakers powering small and medium businesses around the world.
Are you hungry for a role where you can interact with Business to Business customers? Are you looking for a Hybrid Inbound Customer Service / Support role with a competitive salary, market-leading benefits (including Private Health care, uncapped paid time off, focused career plans and the option to work from abroad 2 months a year)?
About Lightspeed:
We are a global technology company providing multiple solutions to help small to medium-sized businesses succeed locally and globally across the Retail industry. We have a fantastic Business Customer Support team here in Belfast as we are providing next-generation software platforms and solutions to businesses across the UK, Europe, and around the globe. Our Platform is at the heart of our community. Unknown to most, our solutions support Retail, Hospitality, and Golf customers.
What You'll Be Responsible For:
We will provide all the training you need to succeed in the role. The training will cover our tools and products, as well as shadowing sessions with the team. Once you’re up to speed, you will have 3 main responsibilities:
Communication is important in this role as you will be collaborating with the wider Customer team on a day-to-day basis, i.e., Product Specialists, Team Leaders, Support Operations, and our retailers. We want you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.
Our customers' success is our success.
The Logistics:
You will be working an 8-hour shift on a rotating basis, 11 am-11 pm shifts to support our global customer base, with an element of weekend work. A typical shift pattern would be 2 pm-10 pm. The first 4 weeks of training will be spent in a classroom setting in our Belfast city centre office, this time is spent diving into the product and building your product knowledge. After you complete training, this can be a hybrid position, giving you the flexibility to work from home 2 days per week.
What You'll Bring to the Team:
What’s in It for You?
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC. We’re passionate about enabling people to do their best work. Come work with us and find out where your career will take you at Lightspeed!