Customer Support Specialist

Are you hungry for a role where you can interact with Business to Business customers? Are you looking for a Hybrid Inbound Customer Service / Support role with a competitive salary, market leading benefits (including Private Health care, uncapped paid time off, focused career plans and the option to work from abroad 2 months a year). A bit about Lightspeed: We are a Global technology company providing multiple solutions to help small to medium sized businesses succeed locally and globally across the Retail industry. We have a fantastic Business Customer Support team here in Belfast and as we are providing next-generation software platforms and solutions to businesses across the UK, Europe and around the Globe. Our Platform is at the heart of our community unknown to most, our solutions support Retail, Hospitality and Golf customers. We need people who genuinely enjoy helping customers by providing an authentic and personalised support experience. What you’ll be responsible for: We will provide all the training you need to succeed in the role. The training will cover our tools and products, as well as, shadowing sessions with the team. Once you’re up to speed, you will have 3 main responsibilities: Provide our customers with technical support, to ensure continued access to their core Business Platforms by emails, inbound phone calls and chat. Coach our retailers so they can get the most out of our software Create knowledge articles to maintain and grow our help centre (because every problem should be solved once, right?) Communication is important in this role as you will be collaborating with the wider Customer team on a day-to-day basis, i.e. Product Specialists, Team Leaders, Support Operations and of course our wonderful retailers! We want you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. Our customers' success is our success. In short, this is an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. The logistics: You will be working an 8-hour shift on a rotating basis, 11am-11pm shifts to support our global customer base, with an element of weekend work. A typical shift pattern would be 2pm-10pm. The first 4 weeks of training will be spent in a classroom setting in our Belfast city centre office, this time is spent diving into the product and building your product knowledge. The team and trainers are incredibly supportive and make sure you are set up for success from day one. After you complete training, this can be a hybrid position, giving you the flexibility to work from home 2 days per week. What you’ll bring to the team: Problem-solving skills: you don’t stop until you’ve found the solution You’re comfortable working in an agile environment where things move fast You love technology and get excited about helping people with technical queries Bonus points for previous retail or tech support experience What’s in It for You? Uncapped paid holidays £400 annual allowance for Health & Wellness (Gym membership, spa days etc) Free private health care Health cash plan which covers optical, dental & wellness discounts Company wide social events Free weekly lunches Cycle to work scheme IT and Tech scheme Generous share scheme which gives you access to cash as soon as your shares vest within your first year of employment. Option to work anywhere in the world for 2 months per year 24 weeks paid parental leave for all Lightspeeders Opportunity to join a growing team, in a fast-paced, high-growth company Work for a team that values hard work and knows how to celebrate the wins A bit more about Lightspeed: Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC. We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!