Client Services Advisor

We are looking to recruit a Client Services Advisor to join our busy newly formed client services team at Jones Whyte to promote and convert inbound and outbound enquiries. This is an entry level role, which presents an opportunity for the right candidate to develop personally and professionally within the firm and gain promotion. No experience is necessary as full training will be provided. Key Attributes Excellent communicator Can build rapport quickly with others Professional, confident & courteous phone manner Basic computing & IT skills (MS Office applications) Positive forward-thinking mind-set Customer focus and commercially aware Results driven Experience of sales, customer service or contact centres Experience working towards daily/monthly KPIs/targets Responsibilities To respond to inbound and outbound calls, emails and web enquiries (warm leads) from existing, new and returning customers looking for legal advice and services To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact our firm Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet customer needs Meeting Jones Whyte KPIs/Targets to support the wider needs of the business Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner Consistent communication with our departments across the firm to ensure new business is a priority, developing and generating new leads. Handling leads from multiple channels and controlling them through our leads management system Working with legal teams to generate price and work-scopes Talking to clients to understand their requirements and selecting services to suit Taking payments online and over the phone Producing contracts and managing e-sign processes Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice Providing an efficient, professional service to clients at all times Attending and contributing to weekly team meetings ​To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact our firm Company Benefits & Perks 20 days holiday plus 11 bank holidays. Closing over Christmas & New Year. Holiday Loyalty Scheme: Earn an additional 5 days holiday. Buy and Sell up to 3 holiday days each year Company Bonus Scheme Wellbeing Support Counselling Service Quarterly team nights/days out Annual Company Day out Company referral scheme Birthday Day early finish Excellent maternity and paternity benefits.