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HUB Group

Job title:
Customer Operations Professionals
Exhibiting at:
Belfast Careers Fair
Northern Ireland
HUB Group
will be hiring at the
Belfast Careers Fair
, which takes place at
Assembly Buildings
Friday, September 6, 2024
between the times of
10am - 2pm
Company Description

Why work for

HUB Group


We are looking for ambitions people to join our team, delivering an exceptional and friendly service to our customers. If you have a passion for customer service and have good attention to detail, we want to hear from you.

job description
Job Description

The Role:

Customer Operations Professionals

Who are the HUB Group and Why Us?

The HUB Group (part of Just Group plc – a FTSE-250 company) is focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care

We want to ensure all our people are supported to become subject matter experts within roles, so we invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, but you will be provided with technical and skills development training and have access to on demand learning and opportunities to upskill.

What can we offer you?

  • Career progression salary increases and discretionary bonus scheme
  • 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
  • Amazing Pension Scheme  - Employer starts at 7% and increases to 10% based on your contribution
  • Private Medical Cover, Income Protection and Life Assurance
  • Learning and Development opportunities - including access to LinkedIn Learning.
  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

The roles we have available:

  • Customer Introducers

Our Introducers are our first point of contact for our pre-engaged customers (not cold calling), giving them insight into our products and services that we offer to ensure it meets their needs -  so a prompt, efficient and most importantly, a friendly experience is key

  • Customer Operations & Administration

Our New Customer Processors and Administrators process new customer applications accurately and efficiently. This is a dual role where you will spend 50%  on administration and 50% contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time

  • Investment Operations

In Investment Operations, you will guide and assist customers through the application process.  Providing accurate information and excellent levels of customer service.

  • Retirement Coaches & Paraplanners (Destination Retirement)

Destination Retirement is a ground breaking and innovative financial planning and advice service that can paint a picture of what an individual’s life after work could look like. Our Coaches play a pro-active part in how we engage with our customers and how they complete their retirement journey through this service. This engagement with our customers is done via phone, mail or web-chat.

If these sounds like one of your next opportunity with career progression, we want to hear from you!

When you apply, please state which role/s you are interested in applying for.

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