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Trainee Account Handlers

South West
Exhibiting at:
Bristol Careers Fair
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Job Description:

On a TV game show, when the contestant wins a big cash prize, it’s usually insurance that pays it.  When a Premier League football club gives players a bonus for avoiding relegation, that’s often an  insurance pay-out too. And when the Red Cross needs to get aid to a disaster zone because a  volcano has erupted? Even that can be an insurance pay-out.

These are just a few examples. But trust us. Anything that you’re interested in - from driverless cars  to political risk, from rockets to sportspeople - there’s an insurance aspect, and specialist advisors  who work on it.

The insurance market is ever-growing, and with that you can build a rewarding, long-term career in  insurance.  

So, what is the role?

We're looking for someone to support the Health & Care Client Services Team to deliver an excellent  service in the administration of new business, renewal and mid-term changes so that customers’  needs are best satisfied through suitable cover and pricing. This might sound like jargon right now,  but full training will be provided.

Health & Care look after clients from all sectors of the healthcare industry from individual providers  to corporate entities. You'll be dealing with a variety of different clients, from care homes to doctors  surgeries, therapists to med-tech, we provide Medical and Care professionals & organisations with  complete insurance solutions, and this is your chance to be a part of that!  

With a requirement for a wide spanning range of insurance program arrangements across all  product types, the role offers those at the start of their careers an evolving position with significant  potential for professional development.

And what will you be doing?


∙ Works with senior members of the team to agree key priorities so that they can run and plan  their workload, ensuring personal and Team objectives are achieved

∙ Participates in team meetings as required, reporting on business progress within their area  of expertise


∙ Understands the specialist sector activities and required insurance covers for a range of  Health & Care operations.

∙ Reviews client documentation to ensure that information presented is sufficiently  comprehensive/accurate to support the quoting process

∙ Collates and communicates client requirements to ensure appropriate marketing of the risk ∙ Prepares or checks market presentations

∙ Liaises with clients and ensures client queries are resolved

∙ Plans the most appropriate solution for the client’s demands and needs

∙ Takes ownership for data entry, credit control and chasing subjectivities where required ∙ Seeks mentorship on all complex and technical issues

Policy, Process and Procedures:

∙ Works within agreed parameters and uses relevant systems to ensure  

documentation/communications adhere to company procedure/compliance requirements  and provide an adequate audit trail

∙ Maintains appropriate client files, and is responsible for the prompt and accurate production  of documentation to best meet client, company and regulatory requirements ∙ Adheres to company policies and procedures and obtains vital authorisations at appropriate  points in the process

Environment, Clients and Relationships:

∙ Builds and maintains strong relationships with colleagues and clients to ensure service  delivery meets expectations and is compliant

∙ Provides support and assistance to senior colleagues and/or their clients on request ∙ Solicits advice and guidance, when appropriate, from their line manager

∙ Behaves with all clients fairly and ethically

Personal Development:

∙ Actively undertakes personal development to ensure up to date knowledge and  understanding of best practice

∙ Remains aware of external, industry, legal and regulatory developments etc. to ensure  practice and outputs are of a sufficiently high standard

So, what do we need from you?

∙ Don't worry! This is an entry level role, an full training and development will be provided, as  well as inclusion into an apprenticeship to gain your CII qualifications!

∙ We're looking for people who are motivated to work in insurance and it would be helpful if  they have some knowledge / appreciation of what the role entails

∙ A real customer focused approach

∙ Numerate and literate

∙ Good communication and interpersonal skills

∙ We need you to be able to work independently and use your initiative

∙ Able to work flexibly good organisational skills

∙ Computer literate (this is key...!)

∙ Analytical and able to solve problems

∙ An attention to detail and willingness to learn

∙ Calm and resilient under pressure

∙ Able to positively react to change

∙ You'll need to be a great teammate

∙ GCSE Maths and English (or equivalent)

∙ A levels or equivalent (desirable)

Why work for
Howden are an International Insurance Broker who create and configure specialist insurance services to the full spectrum of clients across all commercial and private sectors. Our brokers have the freedom to innovate, the infrastructure to excel and the drive to push boundaries for our clients, our communities and the industry we love. Howden operate in over 40 territories and place $14.5bn of premium into international markets. The current opportunities for trainees are in the Bristol office, delivering solutions in the Health & Social Care sectors.
Bristol Careers Fair
will take place at
Bristol Novotel Centre
10am - 2pm
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