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Sales and Retention Advisor

North West
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Job Description:

We are looking to recruit a driven sales advisor to become part of a passionate team in a fast paced and rewarding environment. You’ll be working alongside other Sales and Retention Advisors securing new members and retaining current members for FSB.

What will you do?
• Make outbound calls to existing Members to secure the renewal of membership.
• Make outbound calls to prospective potential members, following up on marketing activity or previous contacts made.
• Handle inbound calls relating to both existing members wishing to cancel memberships, and also new membership enquiries.
• Achieve monthly targets focused on sales, quality and productivity measures.
• Be fully up to date with all Service Provider information and the rights of membership benefits.
• Handle Chat enquiries.

What’s on offer?
• Opportunity to earn average commission of £6,000 uncapped commission on top of base salary.
• A great team environment with a supportive culture.
• A wide range of development opportunities – our current sales advisors are currently working towards an ICS (Institute of Customer Service) qualification. Fully funded by FSB.
• 2 X shift patterns: 8.30am – 4.30pm or 10am - 6pm, Monday to Friday (No weekend working).
• Free onsite parking.
• Free tea and coffee.
• Casual Dress.

Who are we looking for?
• Self-motivated and hungry for success.
• A target driven person.
• Someone with great verbal and written communication skills.
• Contact centre/Call centre experience.
• Sales experience over the phone or in person.
• Computer literate, in particular Microsoft products & databases.
• Experience of working with data and an awareness of GDPR.

In addition to a fulfilling career with FSB, you’ll also benefit from:
• 33 paid holidays per year including bank holidays
• Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
• Group Personal Pension (GPP)
• Enhanced Maternity and Paternity Pay
• Health cash plan*
• Critical illness, income protection and life assurance insurance*
• Access to an employee assistance programme and mental health first aiders *Applicable on completion of probationary period and subject to terms Who are FSB? We’re the UKs largest non-profit organisation representing Small Businesses. As experts in business, we offer our members a wide range of vital business services including advice, financial expertise, support and a powerful voice heard in government. Our mission is to help smaller businesses achieve their ambitions.

Why work for
As a not-for-profit organisation, we channel all of our finance and energy into meeting the expectations of our members and nobody else. We support small business and the self-employed with a powerful lobbying representation at all levels of government, ensuring that our members are heard when they need to be. Our staff and members alike are proud of the work that we do; the achievements of FSB benefit the whole business community, not just members; how could we fail to feel great about working for an organisation that exists for such a great purpose!
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