Customer Service Advisor

This is an excellent opportunity to join EDF Energy as a Customer Service Advisor. You’ll be working in Customers, contributing to Helping Britain Achieve Net Zero, and contributing to us become a leading player in EDF Business Solutions; one of the four markets we operate in – Wholesale, Residential and SME, EDF Business Solutions and Field Services. We strive to create great Customer and Employee Experiences building a best in class reputation within the market we operate and are continuously looking to add value and innovate. We act with efficiency and resilience in a very competitive and ever evolving market. EDF Business Solutions (EBS) is a top three player in our three core markets: Energy Supply, Power Purchase Agreements (PPAs) and Electricity Metering. EBS has projected revenue of more than £10bn and is targeted to deliver positive EBIT for EDF. The opportunity… We are looking for a Customer Service Advisor to join our EDF Business Solutions customer service team. The core purpose of EBS is to sell contracts to business customers and manage those relationships. In order to ensure those customers keep coming back, the level of service we provide is of paramount importance. In this role you will play a key part in helping us respond and resolve customer queries, via telephone, email or our self-serve portal. The expectation is that responses are delivered quickly, professionally and with a high degree of accuracy; ensuring a great customer experience with every contact. You will be working as part of a great team who look after some really big FTSE 100 customers as well as our public sector portfolio of councils, hospitals and schools. Your purpose is to help our strategic customers every step of the way on their energy journey, from contract signature to achieving Net Zero. So if you’re self-motivated, calm, considerate, a good listener and a great communicator, this job could be for you. We acknowledge being a Customer Service Advisor in today’s ever changing energy industry is a challenging role, but as you’re working for EDF, it can also be a rewarding one. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life. Pay, benefits and culture You’ll be welcomed into our growing team starting on an annual salary of £22,185 and a potential to earn 3% bonus. At EDF we know work is just one part of your life and we offer benefits that support your physical, emotional and financial wellbeing. You could benefit from our cycle to work scheme, gym membership, health screening and employee assistance for a range of work and life issues. Our benefits help your finances go further by offering interest free season ticket travel loan if you need it. Critical illness insurance, financial wellness education, tools and resources, as well as EDF discounts to support your lifestyle. We support our employees to live your life your way. You may want to take advantage of our electric car lease scheme or use our technology vouchers to spread the cost of the latest gadgets throughout the year. Going on holiday? Then travel insurance could be one of our flexible benefits you choose. Employee discounts from a wide range of suppliers will help you save on cinema tickets to gifts. It doesn’t stop there, through consultation with our Working Parents Network, we’ve enhanced the amount of paid leave that we offer for maternity, paternity, adoption leave and fertility treatment. At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We’re an equal opportunity and disability confident employer. If you feel comfortable sharing with us that you have a disability, and you meet the minimum criteria for the role, we’ll guaranteed you an interview. Where you’ll be based You’ll start your training at our refurbished Exeter office (Gadeon House) which will last two weeks. Our office provides light and airy hot desking, free hot drinks, and even free breakfast options. Here you will be able to work with your team and build up your professional network. Once your training is completed, you’ll have the opportunity to work flexibly between home and the office until further notice. Your working week will be 9.00 am – 17.00 pm Monday to Friday Join us! #WeAreEDF