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Claims Handler

Davies Group Limited
North West
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Job Description:

Davies are looking to recruit exceptional Claims Handler’s to join our growing Claims team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. This role is diverse with exciting opportunities to develop your skills across a range of accounts including motor, pet, gadget, wedding, travel, warranty and household products! There is always something new to get your teeth into!

What your day would look like:
• Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
• Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover • Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
• Prioritising and reviewing diaries in a timely manner
• Issuing payments to policyholders and suppliers for settlements
• Contributing to team, division and wider business growth and development

What you’ll bring to the role:
• Your professional and amiable approach.
• You want to find solutions and help customers through their claims effectively
• You know your way around the computer and can use MS Word, Excel and Outlook with ease
• You can work with pace when called to whilst remaining effective, you enjoy the challenge
• You pride yourself on your customer care, empathy and attention to detail

Why work for
Davies Group Limited
Here at Davies, we value and encourage individuality, diversity, and representation. So, we like to inspire our team to be creative and help pioneer our solutions through innovative technology. One of the ways we encourage a culture of collaboration is through our Innovation lab that places the power of new ideas into the hands of our people. As a result, we have developed a range of technological solutions for our clients. Such as, an apple wallet card for policyholders to track their claim, speech analytics technology, and a new mental wellbeing programme for our employees globally. Here are some quotes from people who thrive at Davies: I’ve not felt happier in a job than at Davies. Everyone wants to work together, and I love how supportive everyone is. I love doing what I do, and it’s rewarding to get feedback from policyholders’ on how I helped them. I think Davies’ has so many opportunities, and I’m excited for what’s to come! - Eloise Fortune, Pet Claims Handler Davies is a company of opportunity, that helps you develop your skills to progress. Working with the team has helped me improve my communication, problem solving abilities, and build strong relationships to support my clients. - Luke Bates, FNOL Claims Handler.
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