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Assistant Administrators

Company:
Curtis Banks
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Job Description:

We are looking for a number of administrators across our Operations, Property and Client Relations departments to perform a range of administrative tasks. The successful candidates will possess excellent communication skills, good attention to detail and be a team player.

Responsibilities will include:

  • Interaction with customers via telephone and in writing, politely and efficiently in order to convey a positive image of the business and to build customer loyalty, enhancing customer relations.
  • To maintain and develop contact with internal and external customers by both telephone and email, to include investors and financial advisers. (To include solicitors, valuers, tenants for Property)
  • Ensuring any information provided to customers is provided in a timely manner, is fully understood and satisfies their needs.
  • Undertake and perform a range of straight forward transactions associated with customers accurately and promptly.
  • Ensure a high level of quality and accuracy is maintained, delivering excellent service for all.
  • Complete customer based information and feedback ensuring customers records are complete and fully up to date.
  • Generate standard correspondence relating to customer queries and ensure these are dispatched to customers on time and within any relevant service level agreement (SLA).
  • Understand and apply all proves controls (eg. Money laundering, data protection) in order to ensure all activity in the role is fully compliant with requirements.
  • Identify and recommend improvements to current working practices within own team.
  • Respond to day to day compliance queries from the department.
  • Undertake preliminary assessments of information, documents and requirements including sourcing information, technical inputs and other research, then make or take the related decisions within the delegated level of authority.
Why work for
Curtis Banks
?
At Curtis Banks, we believe that a business can only be as successful as the people who work for it. Our commitment to encourage employees to take responsibility for their career, encouraging them and offering opportunities for advancement, is an integral part of our business strategy. We offer a fantastic benefits package, including generous pension scheme, flexible working, study support to help develop your qualifications and early close on Fridays to name but a few.
The
Colchester Careers Fair
will take place at
JobServe Community Stadium
from
10am - 2pm
.
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