Customer Service Advisor

Key Accountabilities:

Deliver an exceptional customer support service to CMBC, always maintaining a friendly mannerCommunicate with customers through inbound/outbound calls, chats, and emailsFollow company procedure on customer responsesPromote on-line digital applications to customersManaging multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portalsExperience and Key Attributes required:Recent call centre experience or customer facing environment would be desirable but not essentialSomeone who is a self-starter and can really hit the ground runningAble to quickly identify problems, think flexibly and resolve issuesStrong communication skills, a sympathetic telephone mannerPassionate about providing high quality customer focused servicesExcellent administration, IT, and organisational skills with good experience of using MS office softwareCareer development opportunities make CMBC the rewarding environment that it is, providing incredible benefits including a generous bonus scheme, private medical insurance, and flexible working hours. CMBC is an Equal Opportunities employer. All qualified applicants will be treated fairly, regardless of race, religion, sex, age, national origin, disability, or veteran status.

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