Customer Service Advisor

If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you! With our market-leading, 18-month training program, you will gain an excellent knowledge of the industry and business which will enable you to progress your career with Brookson. After training, we offer the option to work in the office each day if that’s your preference, or we have the option for hybrid working which would mean a minimum of 2 days in the office with the rest remote working. The core team hours are 9.00 am – 5.00 pm and we have options for people to work flexibly around their home life. Internally, your job title would be Business Advisor. What will you be doing as a Customer Service Advisor? Our customer service team receives a wide range of enquiries from our valued existing customers on topics such as payslips, expenses, invoices, tax, and more. As Customer Service Advisor you will take full ownership of any query you receive and ensure the right solution is found for the customer whilst ensuring you provide the best customer service and support for the customer throughout. This in turn will help you to build your knowledge and seek correct advice from the relevant department. What are we looking for in a Customer Service Advisor? Experience in a phone-based customer service role Strong communication and listening skills Excellent attention to detail whilst being able to multi-task A friendly and empathetic telephone manner A positive can-do attitude to ensure the customer receives a positive experience Benefits 18-month market-leading progression plan with a dedicated trainer Ongoing training and support with regular re-cap sessions Annual salary reviews as well as achievable quarterly commission which starters after your 4th month Hybrid/flexible working options available 23 days’ annual leave, plus bank holidays and your Birthday day off each year plus the opportunity to buy and sell holidays Wellbeing benefits include discounted gym membership, access to mindfulness resources, confidential support 24/7, direct GP access, and in house Mental Health First Aid team to name a few Cycle to work scheme Local and online discounts Life Assurance policy and Health Care cover 5% company pension contribution after 3 months Free Financial Advice including Mortgages, Savings, Pensions, and more. Next Steps If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria. If your application is successful, Vicky from the Talent Team will be in contact to arrange an initial call. All applicants are required to have right to work in the UK (sponsorship not available for this role) To find out more, please contact Vicky from the Talent Team on 07496 093443.