Do you love helping customers and enjoy a challenge? Do you pride yourself on your communication skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a busy environment, but still deliver on service? If so, a fantastic opportunity has come up within the Customer Management Team to join our Private Medical Insurance, Customer Retention and Service Team, based in Eastleigh. You will be responsible for delivering an outstanding service to existing customers both over the phone and via email, you will take ownership of cases, maximising full potential and ensuring that each customer’s individual needs are met. This is an entry level position with a view to progress into a grade C role within the department. Over time you will build on your knowledge of our products, gain a greater understanding of our customers, take on additional responsibilities, go through further training and eventually pass an accreditation which will enable you to make recommendations to our customers meaning you will be able to move into a Grade C role within the department when one becomes available. You will join the team and help us to offer a phenomenal service to our customers through effective listening and questioning to identify customers needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer’s objections or concerns to reach the desired outcome. This is a full time role (35 hours a week) with the view to permanent and you will be required to work between the hours of Monday - Friday 08:30 - 18:00 and one Saturday in five between the hours of 09:00 - 13:00.