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Customer Service Advisor

Abraham Moon & Sons
Exhibiting at:
Leeds Careers Fair
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Job Description:

We are looking for a Customer Service Advisor to be part of our professional and vibrant sales team, involved in all aspects of customer services, data entry and administration across a diverse and interesting customer base. The Customer Service Advisor is an integral part of the smooth running of this department who can work alongside other customer service advisors and management. We are renowned in the textile industry for our customer service excellence and due to recent expediential growth and demand for our cloth we continue to expand the team to maintain our high standards. Basic responsibilities are, but not limited to, communicating with customers via phone and email, processing orders both sales and production and processing payments for orders. More importantly we offer the opportunity to provide a career path where we provide learning through in house training and the progression to grow and achieve your full potential. The Role: · Accurate and timely processing of customer orders to maintain key timelines. · Responding to all type of customer services enquiries (via phone and email) regarding product questions and suggesting alternatives. · Updating customers with stock inventory, processing returns, resolving customer issues. · Opening Customer accounts, processing orders and sample requests · Provide product and customer feedback to your manager to aid continuous improvement. Candidate Requirements: · Knowledge of stock control, purchasing and supply procedures. · Good level of numeracy. · Experience in customer service and/or sales processing roles · Display a welcoming and confident attitude and telephone manner. · Can engage with and build rapport with customers and colleagues. · Pride themselves on accuracy and attention to detail. · A good working knowledge of Microsoft Office/ Data Entry/Excel/IT skills · Want to make positive contributions to the team and ongoing success of the business. · Want to be part of a success story. If you are motivated to want a long term career, are motivated to give great customer service and can work in an environment which is fast paced then you could be the right person for us.

Why work for
Abraham Moon & Sons
Abraham Moon & Sons are an international brand with a long-standing reputation for innovation, design, and premium quality. Our company creates authentic wool fabrics and accessories for leading fashion brands and interior designers worldwide, fusing traditional craftsmanship and methodologies with the latest technology. We are among a select few in the UK who can perform all processes at a single site, from dyeing the wool and making our own yarn to weaving and finishing the fabric, providing remarkable versatility and the ability to control each process to meet our exacting standards. Our fantastic, diverse team makes all this possible with a culture encouraging autonomy, creativity, innovation, and learning.
Leeds Careers Fair
will take place at
10am - 2pm
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