12 month contract opportunity for a Senior Client Services Manager/ Director Start ASAP. Hybrid role - must be local to Berkshire or London and flex to visit client sites as required Working on behalf of a global IT services organization the Senior Client Service Manager will have overall responsibility for Quality of Service and Customer Satisfaction in the delivery of IT services for some key clients. This will include in-sourced and outsourced IT services and solutions across across cloud, datacentre, Network, IT Services, Voice and/or integration solutions. Key experience sought: Strong knowledge in Customer Experience and IT infra-system integration. Working knowledge of principles in IT Service Management and DevOps 3+ years of project experience Technical experience in, but not limited to, unified communications, enterprise networks, cloud services and datacentre. Strong customer program management background AGILE methodology experience Provision of documentation & reporting.